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After being a customer of theirs for more than two years and never needing to contact them in any way i placed a request for an update to ver 6.0. I paid them to upload for me and this they tried to do, they said they could not complete the task due to some reason that was beyond my comprehension. They said they would refund my money (they never did!) and return to previous version. After doing this several bugs became apparent the worst of which was that i could no longer relist items (i had over 300 auctions listed all of which eventually ended their allotted time and then ceased to be) i had several customers all experiencing the same problem and as they all had stores at my site this effectively rendered my site useless! I contacted them to ask them to correct the problems. they failed to complete the task! contacted them again, again failed. contacted again and again and again no joy then they refused to answer my emails, then they blocked me from using the support groups forum deleted my support tickets and refused to answer my phone calls. The guys wife (who answered the phone the first time) was without doubt the rudest nastiest female i have ever come across!! Avoid this company! Avoid avoid avoid!! they are the pits, the worst, period! Use software which gives you a support phone number and a contactable address as these people dont - only contactable by email which they can easily refuse to answer (it took a lot of detective work by me to get their phone number) Use a company with a professional businesslike set up and good support. PHP Probid are the most horrible people i have had the misfortune to deal with, please dont let this happen to you. i am happy to answer emails regarding this totally rubbish company!
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