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Hi,
If this is a small business then you will have to declare it. What constitutes a small business is the issue here, and if you make 5 websites in a year, then it is not, it will be classed as a hobby. If you make 5 websites a month, this is bordering on a business and you would most probably have to pay.
As for refunds. Just use the common tactic used by programmers and designers. You listen to the client, then tell them what you interpret their needs as and if they accept you design a mock site. You then take it to them and if they do not like it, ask why and make the changes. If they still do not like it and decide to go elsewhere, then you will be entitled to payment for time spent. If they accept, they will not be entitled to any refund as they have officially accepted your design.
Steve.
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