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We had a few servers with FDc and honestly, their Support Ticket staff was great, always getting response within an hour or less.
However, when it comes to billings and sales, they selectively ignore our emails claiming lost emails, already replied, the usual song and dance crap.
We recently had problems with a payment sent to them and provided all information to assist them in tracking that payment but they simply took our funds and ignored us.
Not really a good provider to recommend to anyone given the state of affairs they are at, presently.
Otherwise, if you are looking for just great support staff, they rank 8/10 for us.
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