|
I use PowerVPS for my websites. I've had a few (not always) brush off replies to email requests, but I know just enough to push the right buttons and they usually hand the issue off to an admin or upper level support guy. These guys are top notch.
Not many companies will optimize your MySQL settings or harden your VPS for free. These guys rock! In fact, as I grow, I plan on getting a fully dedicated server with Virtuozzo through them. Yea, it's a little more pricey than the other guys, but the ability to restore the server or move it to another should it develop major hardware issues is a big deal. Not to mention the managed support they provide is excellent.
In the past, I've had a few linux servers with The Planet. I love their network and the boxes were rock solid. I really disliked their ticket responses. However, I found if you would call Tech Support, you got Top Notch service. Maybe I should see if they would like for me to show them how much money they would save in Long Distance if they had better ticketing support. ;-)
BTW, you mentioned EV1's support being better than The Planet. That's pretty funny since the two companies merged a while back. ;-)
|
