Actually, it's just the opposite. Big companies like Yahoo offer hosting as a value addes service, it's not their main business income. They have so many other customers that you're just another customer in the call queue. They don't *want* to help you. They *have* to. Because of their size, you will not get a personal experience.
Sure, you can get a pizza at a big franchise pizza company, but I tell you, the smaller local shops make a much better pizza 
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