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I'm in the middle of a problem with hostingplex. Back in March they billed my credit card for $94.80 for web hosting. Problem is, I don't HAVE ANY web hosting. Not with them, or anyone else.
Unfortunately, when my bank statement came toward the end of April, I didn't open it. I just noticed the charge about the first week in July. (Yes, I usually DO balance every month. I just got complacent and didn't for a while.)
Anyway, I called the bank and they said "Sorry. Been too long but you can contact hostingplex for a refund."
I called hostingplex. They said, "This was marked as a fraudulant charge two days after it was billed so you weren't charged." I told them that it WAS charged to my account because they got my money." They replied,"Sorry, you have to get your bank to ask for us to give a chargeback. There is nothing we can do."
Back to the bank I call. Oh no, nothing they can do since they didn't actually receive my money, hostingplex did. Back and forth a few times...
Finally I wrote to Mr. Moonlight, the president and asked him to please do something about this. I also asked why, since the gal told me it was fraud, they didn't contact me right away? I'm thinking that if they knew someone was using my card it would be the appropriate thing to do.
He wrote back the same day and said,
"Hello,
I have looked into the account under your name, and it is not marked as a fraud order, it is marked as closed/canceled and a note regarding "Allan".
I am very doubtful I will be able to refund this to your creditcard, there is a limitation to our system and how old of a transaction we can refund, our refund policy is 30 days from the transaction date. I will have to look into this, it shows here that the correct cardholder name was specified along with the security code, which is not something we typically see on stolen cards numbers so that is wierd.
It is standard practice if there is an unauthorized charge on your card to report it immediately to your creditcard company, it is extremely unusual that your bank would tell you to ask us to refund it.
Kevin Moonlight
Hostingplex.Com"
So I wrote back once again and told him the name of the person in CS that told me it was marked fraud, and thanked him for looking into it. I'm hoping that he will see that its totally unfair for me to be out almost $100 because of someone else's fraudulent use of my card.
I feel that its disengenuous to have them first tell me in several calls that they knew it was fraudulent and marked as such, and now they're saying it ISN'T marked as fraud. But either way, they doubt they can return my money.
He insinuated that since someone supposedly had the security code, I had to be lying. What's wrong with this picture? Not a lot of integrity if they stick with that position. One thing they know for sure, it wasn't MY charge. They know they have money that belongs to me.
I'll keep you posted on whether they give me back my money.
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