I signed up with loadedweb like 2 months ago and had alot of uptime problems, amonth other things, and then today I got an email from axishost.com telling me that my account was sold to them. LOADEDWEB DIDNT EVEN CARE TO EMAIL ME EVEN AFTER THEY SOLD MY ACCOUNT. Let alone before they did. They should have told me atleast 2 weeks ahead of time that they were going to sell my account. I have a feeling they just sold my account to because, I emailed them a couple days ago not even asking for a months refund, but letting them now that according to there terms of service agreement, every single one of there clients deserved a full months refund due to there current uptime report. They emailed me back saying basically that they dont refund there clients unless they ask for it, and that they were going to give me one free month. Next day they sell my account! I am very angry. I would advise not going with loadedweb to anyone out there looking for hosting.

Sorry about your bad experience. It distresses me to read about these things because it tarnishes the entire industry. Unfortunately, it's a common experience in these days of the here-today-gone-tomorrow Web hosts.

If Loadedweb merely sold your account to Axishost then it is still under obligation to you under its TOS. Selling your account to someone else doesn't release them from that obligation. My guess is you won't have much success getting satisfaction from them, however. You might try asking for your free month or refund from your new host, although it's unlikely they will honor the obligations of Loadedweb. I have a feeling they inherited a lot of unhappy customers.

Hello,

I am the owner of LoadedWeb, and I would like to clarify some things and maybe show exactly what happened.

During the last month of service, we were hit with a DDoS that was the equivalent of 6 T3s hammering us non-stop. What it turned out to be was that there was a gamespy server exploit which let hackers use these gaming servers to attack other websites.

Our got attacked in the process.

Due to this massive attack, and the problems caused to network congestion and related, we were billing data transfer in the thousands that we were unable to clear!

In order to ensure the survival of our business, we decided to see if we could be bought out - enabling customers to KEEP the services we had offered. If we did not, they all simply would be without any host instead. Honestly, which is worse? Your host being bought out by another company [we are now ‘staff’ of this company], or us simply pulling the plug on all our customers?

We originally offered 99.8% uptime, and when we didnt honor it, we refunded it. With the last two months we had downtime in excess of 0.2%. Thus, we not only had to refund all our customers, but somehow pay for the attack costs that were place upon us!

As such, we were in a bind. If we told all our customers we were looking for a bigger company to partner with, they would all leave us. We have had accounts with us for over 3 years because we give them PROMPT answers – in fact, Mo Money would ask for support through W-T PMs, even though I did repeatedly tell him to use the helpdesk.

We were bought out - we did not just sell our clients like some low class host. With this sale, we have ensured the future survival of our clients' websites.

The new owner is great – he is always on ICQ, and always on top of things. In fact, there was a recent internet crash today early morning. Both loadedweb and the purchaser [I will not name them] did NOT go offline – we were able to keep the sites up.

I think there is just the wrong view to it. We were bought out – LoadedWeb Hosting now ceases to exist. We are a subsidiary of the bigger company.

Hello this is Jeremy from Axishost. I was aware of the downtime situation previously at Loadedweb, and I have given everyone a month free, and notified them in the welcome email of that fact - so you won't be billed until next month.

I worked with Loadedweb to draft the email that was sent to customers, so even though I sent the email - it was agreed on by both companies.

I have worked with a lot of people from geekvillage.com board and am active on there as well - and my primary focus is to make sure you get top notch support and uptime going forward, and a good hosting experience.

I am really happy to have your site onboard - and want to give all my customers the best possible support and uptime, and have paid a lot extra for things like managed backup solutions, hardware support, and name brand high quality servers - as well as chosing the best datacenter out there in my opinion to work with.

I will strive to make sure going forward you get a good hosting experience - and please at any time contact me at 2547147 on ICQ- as I am on there at least 8 hours each day.

Jeremy - Axishost.com / Batcave.net

Sorry about my posts, but i hope you can understand why I was mad. The switch to axishost was flawless . Are you gonna make another hosting company ever?

Not for any time soon ... we have promised not to be in this business for another 6 months.

I doubt it that I will be back .. too much effort :-/