Hi all,

I just have to share this with everybody and hopefully nobody else has to suffer this insanity of host1plus.com.

First of all on the website you can see they pretend to HAVE a datacentre in the US. Well I choose them as hosting because they have mutliple servers all over the world and I was planning to mirror my website on those different servers for better service to my customers.

Since I've been with them the hosting went from average to worse.. A lot of smaller periods of downtime, very slow Mysql etc.. Then last week 10 hours of 'down time'. Server wasn't really offline but refused to serve any php pages. This took them just over 10 hours to fix. Then following week again a lot of smaller down time periods and slow and unstable Mysql server.

Now my website has been offline for MORE then 48 hours, I have been complaining from the first hour my website went offline and they kept telling me (until like 10 hours ago) yeah we will have it fixed in few hours.

Now they came with this explanation:
'Due some circumstances we have faced total network failure in the US DC. Our server is completely disconnected and datacenter refused to provide backup data. We are still negotiating with DC to get all data backup'

Which leads me to believe 2 things:
- they don't have a data centre in the US AT ALL. They just outsource and have access to some servers

- They didn't pay fees or something similar and now the owner of the data centre has taken all data on the server hostage until they pay.

I really need access to my database. I'm loosing income every hour and more important loosing customers and possibly my nr 1 spot in Google search on my keywords.

I have no idea what I can do.. if anybody has tips for me I highly appreciate them.

And an maybe a bit obvious but NEVER EVER put your website on host1plus.com hosting.

Best regards,

Steve it is a pity to hear about your experience. I believe you have nothing but find another new company

Yes I already have new hosting, just need to config all server etc I hope it will be done next week, but that doesn't bring me back my database

I will never make that mistake again. I did make backups but they were stored on the server. I only have a very old back-up on my computer.

- they don't have a data centre in the US AT ALL. They just outsource and have access to some servers

That is the situation with 99%+ of hosts out there. Sometimes they will say "our data center" but it only means "the data center we work with".

- They didn't pay fees or something similar and now the owner of the data centre has taken all data on the server hostage until they pay.

Let's hope it's that, and paying the bill will sort everything out. There are worse scenarios than that (e.g. the FBI taking the server due to say child pornography being hosted on them).

I hope your next web hosting company treats you better. Thank you for taking the time to share your experience. Best of luck to you!

Sometimes that happen. I hope your next experience will be much better. Just now be careful with the choice of the web hosting

Sorry to hear about your bad experience. Hope you go well with your new host.