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They promised me they would have direct debit billing within three months, so I set up a three monthly payment in expectation of DD. Still no DD, and in the middle of an email conversation about setting up a standing order instead, they just suspended my reseller account - without warning. Apparently, the suspension is automatic if a bill is not paid within a few days of the invoice. This despite me having an email conversation about setting up standing orders.
The problem is that they also displayed some kind of page saying 'Account suspended - contact the billing department', and at least one client now thinks I don't pay my bills and is withdrawing. I now have a considerable reputational problem because of this.
On phoning, they immediatly reinstated my account, but the damage was done. No apology from Webhosting.uk.com.
Now I like their product, but I simply can't live with this kind of behaviour. Is this common in the industry? Is there a host where the billing department actually talks to the rest of the company?
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