|
They're fine until you have a problem, then you have to deal with their support which in many cases completely ignores you. The fact that they have "24/7" phone support isn't completely true, because when you call they rarely can help you, instead they tell you to email their support and ask them for help. So you email their support and then wait for a response. Many times I didn't get a response to my email after many attempts over a very serious issue.
Also, when you call they don't have any record of when you last called and don't have access to the cases you opened over email, so you have to explain everything all over again and they basically have to start all over on your issue, which is absolutely insane to me. Their whole support system is a mess IMHO. They are cheap though, so if that's all you care about then they're fine. If you are running a business or anything critical, I'd go elsewhere.
Last edited by elektrobank; 02-02-2009 at 05:57 PM..
|