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Disreputable web hosts - need suggestions
Old 12-20-2007, 05:03 PM Re: Disreputable web hosts - need suggestions
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Name: Colin Smiley
I have been with Hostgator for several Months and I have found their support to not be very helpful,
For example
My hosting's old reseller allowed us to edit account's main domain name in WHM...With Hostgator you can't, You have to open a support ticket then wait a few days...When I contacted their live support about this they pretty much blew me off, and when I finnaly called The operator said 'Because you need root access' and I said no that is not true, our old reseller allowed us to and we did not have root access...I know thats not a very big deal for some people but it just shows me that HostGator is ignorant ...
Also the process of moving accounts over...They said it would take 48 hours at the most, it took 5 days...4 days of waiting, and a 5th day of *****ing to them on the phone and computer finnaly got the process of downloading 3Gigs of files and uploading them done, I don't doubt that it takes time but they told me 48 hours and should have got it done in that time.
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Old 12-21-2007, 01:31 AM Re: Disreputable web hosts - need suggestions
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Name: Shelby Jones
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I also had problems with 1and1 hosting. I still keep my domains over there, but when I tried to cancel my hosting package, they would not let go, just like blue-dreamer said!

Madness!
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Old 12-21-2007, 01:51 AM Re: Disreputable web hosts - need suggestions
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Dan, this is a good idea. The only problem I have with it is that a lot of disreputable web hosts tend to be fly-by-night and shut down/restart the first time Webhosting-Talk gets a hold of them.

Having said that, I'd like to recommend a spammer haven of a host that has been around for years and was the classic "good boy gone bad": Interland. When I started learning ASP back in 2000, they were the only host that I could find that actually did a decent job of supporting what I was trying to do (partly because I was a n00b to ASP at the time and partly because none of the other ASP-based hosts offered proper database support).

Unfortunately, they were expensive even by 2000 hosting prices (which were about 4-5x higher than they are now for similar accounts). The plan I needed cost $44.95 (I needed a dedicated SSL since the site in question was one of the first e-commerce sites in Canada). I got everything set up and it worked pretty well.

Fast forward about a year, to 2001. Interland began aggressively acquiring smaller web hosts, including Communitech and a host I was using for a smaller site, Burlee Networks. Because the Burlee plan that I had (a $12.95/month "unlimited" plan that was very limited but still plenty for what I was doing with the site at the time) was less expensive than the cheapest Interland plan at the time, a sales rep phoned me and wanted me to "update" my plan with the closest matching Interland plan...the same $44.95 per month plan I used for the e-commerce site.

I told the lady that I had printed out the terms and conditions of the hosting plan when I signed up for it, which stated that it would never go up as long as I was hosted on Burlee's network (since the IP addresses hadn't changed and Burlee was still being operated as a subsidiary company, I was still technically okay). I hadn't actually printed the ToS, so it was a stone bluff, but it worked.

A few months later, I started noticing that the larger site kept going down during peak periods...which, in all fairness, was partly due to the seasonal and "spiky" nature of the business they were in. Because of this, I got to the point where I'd fill out a support ticket a week in advance when I expected a site spike, only to find that the site would go down again.

Fast forward again to December of 2001. I noticed a series of PHP files on the larger site. Since the site was an ASP-based site and since I was the only one who ever FTPed anything to the site or did anything with it, I knew that the server had been hacked somehow. I brought this to Interland's attention, and they asked me why I uploaded the files if I thought they were hack attempts.

"Check your FTP logs. I didn't upload the PHP files."
"So how do you know if they're hack attempts if you didn't upload them?"
"It's BECAUSE I didn't upload them that I know they're hack attempts, genius."
"Sir, that's not necessary. We're not going to be held responsible for this."

I ended up digging a little deeper, Googling the filenames and eventually finding out that the cause was a security vulnerability in Hosting Controller (a crude CPanel clone) that had been patched a few months before. I brought this to Interland's attention and they resumed asking me why I had uploaded the files in question.

At this point, I decided to look for a new host and was able to turn a negative into a positive when I found my present host, Sectorlink. So it wasn't all bad...I found a hosting source that saved me a buttload of money (and actually provides service, which is something most companies don't ever get).

However, it took me a few months to find them (and another year to convince my client to switch, since they were in the middle of a busy period.) This was long enough for me to discover that all of Interland's IP ranges (they had non-consecutive IP ranges) had been blacklisted in a number of spam databases due to the large number of spammers that still exist there today. When I mentioned this to them, and that my client's emails were getting bounced back due to blacklisting that they had nothing to do with, their answer was "we can't control who sends what on our networks, and we don't ban anyone for sending emails". Ummmm...yeah you can, idiots.

Anyway, that's my hosting horror story.
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Old 12-21-2007, 05:00 PM Re: Disreputable web hosts - need suggestions
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Quote:
their answer was "we can't control who sends what on our networks, and we don't ban anyone for sending emails".
That's a pretty hilarious statement. That being said, in the years that have passed, things may have changed regarding their policies.
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Old 12-21-2007, 05:39 PM Re: Disreputable web hosts - need suggestions
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Originally Posted by ADAM Web Design View Post
When I started learning ASP back in 2000, they were the only host that I could find that actually did a decent job of supporting what I was trying to do (partly because I was a n00b to ASP at the time and partly because none of the other ASP-based hosts offered proper database support).
Actually our company start offering ASP in 2000 and as I can recall people who used it never had any problems with their site. But then again, at that time we offer only 60MG of space for $28/mo. See Alexa's WBM for Feb. 2001
http://web.archive.org/web/200102281...ghtyocean.html


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Old 12-23-2007, 11:25 PM Re: Disreputable web hosts - need suggestions
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Name: Chris
Location: Swindon
http://www.speedhosting.co.uk/

I was planning on buying hosting from them for a personal website I ran a while back, as they looked reliable and such.

However, when I went to buy their hosting, I got billed for it, and recieved an email stating that my account has been created and so forth.

I followed the link provided to log in, entered the credentials and it said that my account didn't exist.

I tried explaining this to one of their live support operators and they said they would look into it, but I recieved no email as they said they would email me about it.

Once again, I tried again a few hours later, this time, even though it said their support was online, I didn't even recieve a reply.

I cancelled the billing straight away, and was billed again for the next month.
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Old 12-24-2007, 06:40 AM Re: Disreputable web hosts - need suggestions
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Thanks for the information Chris. From what I've found about them with a quick Google search and a look on WebHostingStuff, they seem to be a fairly reliable web host. I can see you've had a bad time with them but most companies have unsatisfied customers so in fairness, I've got to give them the benefit of the doubt. If you can find enough reviews and information about them, then please post it and I'll reconsider it.

Dan
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Old 01-20-2008, 07:05 AM Re: Disreputable web hosts - need suggestions
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Name: Robert Mancelita, Jr.
Can I add a web host that needs to AVOID. EzWebToGo.com - a web hosting Site that provides "unlimited" bandwidth and disk usage. I have hosted my Site in this host before. And trust me, their hosting is REALLY unreliable. So, never believe on their "Unlimited" Stuffs. Their unlimited stuffs are just for the attraction of their visitors or customers. Hope this will be added soon.
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Old 01-25-2008, 06:59 AM Re: Disreputable web hosts - need suggestions
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Robert, I've added your mentioned company to the thread. However, I'm unsure whether it will stay there as I can't find any more sources for this - I have to be fair and give each claim several sources to back it up. If you can find any more sources on other sites that have disgruntled customers, then PM me or put some URLs here.

Thanks,
Dan
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Old 01-29-2008, 11:28 AM Re: Disreputable web hosts - need suggestions
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Hey dude,

I just had an experience with another company on behalf of my girlfriend's father...GatorHost. I got his email working on his laptop, and for some reason it stopped working (likely because his Internet went down temporarily). He called the host, and they told him to change his SMTP port to 27...which of course didn't work at all. They also had him change his SMTP server without changing the authentication properties; in the Greater Toronto Area, the outbound mail server he uses has to be rogers.com (his ISP's) and he has to authenticate directly to that. So he had an SMTP port of 27, an outbound mail server of mail.(his site).com, and authentication settings belonging to rogers.com.

Took me over an hour to find the SMTP port setting and I just about lost it when I finally did.

By the way...what is changing the SMTP port to 27 (instead of what I thought was 587) supposed to accomplish?
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Old 02-06-2008, 11:49 AM Re: Disreputable web hosts - need suggestions
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another one for the lists ... mango-hosting.co.uk (linked with mango-hosting.com? not sure) I had a site on there for a couple of months (starlord-hosting.co.uk) and no I wasn't running a hosting service off there ... I just used that name to seperate it from starlord.co.uk my day to day stuff ... then one day I start getting loads of email saying the site was down ... I checked and the site opens with a suspended notice ... however they have never contacted me about this ... I opened 3 support tickets over 5 days and almost a month later I have not heard a thing ... I can't get into the site to get my files off and any mail that went there is now gone ... I even emailed one of the support guys at his yahoo email (never a good sign) and still got no reply ... so they've taken my money and ran ... If I had done something wrong or against their TOS I'd hold my hands up ... but as they have never contacted me all I can do is warn others

Starlord

others thoughts on mango hosting ...

http://www.findhosts.com/sharedwebho...gohosting.html

PS My support ticket with them has been open since 06/01/08 .. with numerous updates all saying something along the lines of "any chance of a update on this"

Last edited by starlord : 02-06-2008 at 12:08 PM. Reason: added the PS
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Old 02-15-2008, 09:35 PM Re: Disreputable web hosts - need suggestions
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Still no reply from the support ticket ... but a bit of digging around got me his name and address ... only 50 miles down the road ... do you think he'll answer support requests if I knock on his door


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Old 02-17-2008, 12:51 PM Re: Disreputable web hosts - need suggestions
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Gate.com
They seem cheap, and they are, but it took them 4 days to set up my domain, and I kept having excessive downtime.
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Old 02-20-2008, 12:07 PM Re: Disreputable web hosts - need suggestions
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starlord, unfortunately I cannot find enough evidence online for mango-hosting.co.uk to support your claims. Your claims may be true but I really need to find at least 3 different sources to verify it so that it remains fair. The host does not look to be particularly big so it is unlikely that many people will be affected by them anyway. I'm sorry that I couldn't find more evidence - if you are able to find some, please post it here and I'll reconsider.

Dan
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