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Originally Posted by annylurk
Do you have the other idea on this point?
Besides ServerPoint.com provides servers that have the hardware and the software that the client needs for his applications to run smoothly.
Gallery web hosting ... hm ... why not?
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Since you mentioned ServerPoint, let's take a look at their uptime guarantee:
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99.95% UPTIME GUARANTEE
We guarantee that 99.95% of the time your web site will be accessible via IP address to the world. The IP address is the numerical value equivalent to www.yourdomain.com. If your web site is not online 99.95% of the time we will refund the percentage of your monthly hosting fees equal to the downtime. For purposes of this guarantee, Service Outages shall be defined as 20 consecutive minutes of web site (HTTP) inaccessibility. This means 20 continuous minutes, an unbroken sequence of 30 minutes of network outage. But, this guarantee does NOT include:
* planned outages
* partial outages of less than 30 contiguous minutes
* degradation of service due to high packet loss
* any conditions which may be indicative of the Internet as a whole
* specific customer's network/personal computer hardware failure
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http://www.serverpoint.com/english/policies-sc.phtml
First, the 20 minutes, which have to be contiguous. If there are lots of 1-10 minutes downtimes at different points in the month, you may have 500 minutes of total downtime, they won't count as downtime with respect to this uptime guarantee.
Second, there's some confusion generated with those 30 minutes they mention later in the clause. Which one is it, 20 or 30?
Lastly, the part regarding compensation:
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If your web site is not online 99.95% of the time we will refund the percentage of your monthly hosting fees equal to the downtime.
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In layman terms this means that uptime may actually be lower than 99.95%, so the 99.95% is not to be completely relied on. It is not the minimum amount of uptime you'll be experiencing!
Also, it can be directly inferred that if your site experiences 15 days of downtime, you'll get half of your monthly fee. Given their monthly hosting prices, this may be, at best, a "huge" $15 compensation.
As I said, uptime guarantees are usually worthless.
Last edited by ldcdc : 10-26-2007 at 01:54 AM.
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