I thought it would be good to have this thread where we can discuss problems as a result of the acquisition. Nothing against the acquisition itself but issues that have come up for us as users. Yes, support staff is available for helping resolve issues but we can discuss and help each other out here.
Anyway, I accepted a project(for $145) on SL a few days before the acquisition and as it has always been with Scriptlance, I was charged a project fee of $2.25($7.25-$5 credit used). Then the acquisition happened on 9th July I think and the project was completed at the end of July. Now the buyer paid me the amount of $145 on 7th August, and Freelancer automatically charged me $14.5 as project fee!
I contacted support here on Freelancer and was told their records show that no fee was charged by Scriptlance for the particular project! I told them it was Scriptlance's policy to charge project fee as soon as a freelancer accepts the project, but all they say is that they have double checked and that they cannot refund the $14.5 . So once again I told them I had an email from SL that confirms the project fee being charged but they say their records don't show that I was charge previously.
Then I asked them to update my transaction history to reflect the transactions done on my account before the acquisition. But they say it is not possible to merge the older transactions, although they can give me details of the older transactions. I have asked for the same and am awaiting a response.
The support team is quick but I just don't understand how they can say this when it was Scriptlance's policy and especially after I told them I had an email from Scriptlance confirming the charge.
Anybody else face this issue? Come on in and we can discuss the problems of SL users!
Last edited by hubriscorp; 08-08-2012 at 03:48 PM..