Hello,

I know this sounds like a dumb question and for the most part I would more then assume, that the client always pay half the bill before you start but I dont understand how the client is ok with this.

Has anyone here ever show a sample of the graphic look of the website before being paid?

What I'm trying to understand is, lets say the client gives you some ideas on how they want their website to look and then after making the 1st draft, the client does not like it, how do you handle this. I know most contracts give about 3 remakes of the look but what happens if the client does not like the last re-design what do you do? What if you just dont know how to make what the client wants to have...do you say have a nice day and go separate ways, do you still charge a small amount and if you do charge, how do you figure the correct amount?


Please let me know how you might handle this, even if you never had this problem. I'm trying to make sure the client feels comfortable and is handle correctly. Thanks so much for the time and looking forward to hearing back...


Thanks,

It can be a difficult situation to deal with. I haven't had the problem myself fortunately. What I try to do with all clients is be upfront with everything so it's clear what happens under different situations.

For some small projects I won't even ask for half payment at the beginning and for other lager projects I will. It depends on the size of the project and my instinct about the client. Maybe not the best idea, but it's worked for me so far.

One thing you can do when you present your designs is ask the client which one they would like you to continue working on. That way it's not a yes or no question, but a multiple choice. They may still want you to change a few things with the design they like best, but that's ok.

Sometimes though it's true you and the client just won't agree and it's probably in both your interests for them to go with another designer. I think you do deserve something for the work you've put in up to that point though it's really up to you how much your time is worth.

Just explain how everything will work to the client before you begin and what the charges will be under the situation you describe. If you have them sign a contract prior to beginning the design there shouldn't be a problem.