Hope this is the appropriate forum. Does anybody know the best way to deal with a website (as a user) when the service is somewhere between very bad and semi-dishonest? Not completely fraudulent, but maybe the coding doesn't function well or messages to customer service get bounced? Is there an effective place to lodge a complaint? It's hard to know where the business is located, and the BBB seems to be useless online. From personal experience, know of anything else?

http://www.elsop.com/wrc/complain.htm
Hope that helps!

Thanks for the link. Here is part of the elsop page...

"Where to Complain about any Company about Anything
# Better Business Bureau - How to File a Complaint Online
# webBbox - Bad, Better & Best Businesses Bulletin Board
# Complainusa.com - Share your complaints with the world"

The BBB requires that you know the physical location of the web company. The other two sites do not appear to be functional. Appreciate the suggestion and would like to hear of others.

Can you not just call trading standards and get one of there guys to check it out?

What data do you have about the company (phone, physical address)? It might be worth to check Google for its name and see if other customers had the same problems/resolutions.

yes check google i had the same thing but i got scamed!!

I purchased my Sprint phone on Monday, 05 May 2008. I should have received the rebate by Monday, 11 August 2008. I repeatedly submitted the rebate request and each time Sprint claimed the requested was never received. After submitting the request numerous times via mail, fax, and email with the company continuing to claim the request was never received I began filing rebate fraud complaints against Sprint in March 2009 and I still have not received a rebate check. Sprint has lied to me and the Better Business Bureau about this matter. This company has no intentions of sending the rebate check and that is fraud! As of Tuesday, 26 May 2009 I have filed a rebate fraud complaint with the following 37 agencies and will not stop until I receive my rebate check and three months free service for this blatant fraudulent behavior. When this is over, Sprint will wish they never heard of me.

1. Ripoffreport (Wednesday, 18 March 2009)
2. Planetfeedback (Tuesday, 24 March 2009)
3. MeasuredUp (Tuesday, 24 March 2009)
4. Complaints (Wednesday, 25 March 2009)
5. My3cents (Thursday, 26 March 2009)
6. Better Business Bureau (Friday, 27 March 2009)
7. Consumer Affairs (Friday, 03 April 2009)
8. Texas Attorney General's Office (Tuesday, 05 May 2009)
9. Complaintbook (Thursday, 07 May 2009)
10. Pissed Consumer, I'm Pissed (Thursday, 07 May 2009)
11. ShamScam (Sunday, 10 May 2009)
12. CanYouTrustThem (Sunday, 10 May 2009)
13. Texas Consumer Complaint Center (Monday, 11 May 2009)
14. ConsumerWatchDog.org (Monday, 11 May 2009)
15. American Bad Business List (Tuesday, 12 May 2009)
16. National Association of Consumer Advocates (Tuesday, 12 May 2009)
17. Call for Action (Tuesday, 12 May 2009)
18. Consumer-action.org (Tuesday, 12 May 2009)
19. In Bad Company (Wednesday, 13 May 2009)
20. BusinessReporter.net (Wednesday, 13 May 2009)
21. Complaints Board (Wednesday, 13 May 2009)
22. ConsumerFraudReporting.org (Wednesday, 13 May 2009)
23. MyWoes (Friday, 15 May 2009)
24. iRipoff (Friday, 15 May 2009)
25. Totalripoffs (Friday, 15 May 2009)
26. Walletpop (Friday, 15 May 2009)
27. Federal Communications Commission (Monday, 18 May 2009)
28. WeeklyGripe (Monday, 18 May 2009)
29. Infoworld (Monday, 18 May 2009)
30. Yelp (Saturday, 23 May 2009)
31. Mary Hunt (Debt Proof Living, Tuesday, 26 May 2009)
32. Sensory Metrics (Tuesday, 26 May 2009)
33. Where's The Service (Tuesday, 26 May 2009)
34. URADEADBEAT (Tuesday, 26 May 2009)
35. CompanyNameSucks (Tuesday, 26 May 2009)
36. Just Bad Service (Tuesday, 26 May 2009)
37. Sick of Being Screwed (Tuesday, 26 May 2009)