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Sometimes people get their account hacked. They receive an email asking them to update their information, they think it is a legitimate email, they follow a fake link, they login and give their information to a fraudster.
The fraudster buy stuff on your site and you get screwed. It seems that in this case, they are going to refund the account owner who got his account hacked even after 45 days and take the money from your account.
Make sure you verify every order before you send anything to limit your risk.
If you have a doubt, give a phone call to the customer who made the order. Fraudster usually never give a phone number where we can contact them.
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