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Do you have a receipt of the transaction you have done about this domain ?
If so, you can do several things:
1) Send an official complaint to the domain registrar. And by official, I mean something serious, not a 3 line email. Add proves of purchases, every receipt you had from your credit card, company, bank or anything else related to your purchase.
2) Try to find if the registrar is reselling for an other big company. Last time I had this problem, my registrar was reselling enom services.
If your small registrar don't answer, go for the big one.
In my case, enom didn't answered neither... At least, not unless I threatened them that our next contact would be through my lawyer. Even if I didn't had one.
After that email ,I've got a response in the 15 minutes.
4) In the mean time, and if your domain is not a .com/.net/.org, check with your regional NIC office what are your options to fight that.
5) Spread the word, write on blogs, try to find other peoples that had the same problem
6) Send a complaint to internic. They are the top level organisation that handle every single domain registrar. They can force them to do almost anything. Even revoke their selling license...
But, when I had my problem, I didn't had any email response from them, and I solved the case myself. So, I would not count on them too much.
Other than that, I don't have much suggestions.
Just be prepared to spend many time on it, and there are no guarantee that you will get it back...
Good luck
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