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Stay as far away from them as possible, they conned me completely, I had exactly the same problems as lwhitmore except that I actually got replies from support/billing which in a way made my situation worse. I upgraded because the price of a better package had been lowered everything was fine but then after a while the price nearly doubled, I questioned it and they fobbed me off with a load of crap about it only being for new customers, anyway they managed to convince me that it was right so I paid up, after a while I decided to downgraded the account because I wasn't using half of the features but I never got a refund for the three months I'd paid in advance, then to make it worse they charged me for the downgraded package.
This was bad enough but again after a few months the price of the downgraded packaged nearly doubled again. As much as I didn't want to I cancelled it, waited for a debt recovery letter and paid the full amount, after getting into a bit of financial trouble when I first turned 18 (credit companies make it too easy to get in trouble) I couldn't afford to have the debt against my name so I paid it all.
Anyway like I said don't ever use them, I wouldn't even bother visiting their website.
--Stream
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